Why can't drivers get their car insurer to actually help and progress a claim after an accident?

“on claims or even enquiring about the claim status. The insurance cost is high however their service is anything but premium. I would look elsewhere for your requirements as there is little to recommend about this organi…”

“Somebody hit my car yesterday ,left a note saying sorry contact me ?i have a witness and informed the police ,the police came to see me ,i was told i…”

“Bingle's crash repairer damaged our car - we went from having small cosmetic dent to a completely broken door handle. The manufacturer said they…”