Why can't energy customers reach their provider or get faults and disputes resolved?

“even agreed upon and try getting your money back when they dont even do the work. I dont understand how they are still in business they are that bad.”

“I am not surprised that the reviews lean more toward the negative. Absolutely terrible people to deal with. They want excessive rates before work is…”

“dishwasher yet ongong no hot water. Call them they eventually fix it - many days later!- then it happens all over again. Wasted hundreds dollars on plumbers, electricians who confim its Origin issue. So fed up its effect…”