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Why can't telecom customers cancel their service without being billed for months afterward?

connectivityNationalItch score 55Spotted 13 July 2026Bookmark
Score breakdown
Intensity how painful, per the cluster70
Frequency 6 signals, log-scaled49
Reach 2 distinct sources25
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The evidence

I cancelled my mobile SIM plan last week and called to confirm the cancellation. However, a week later, they still charged me for the next month's…

ProductReview.com.au — internet-service-providers

I have moved houses and no longer require the service. I have spoken to them on the phone multiple times, and they keep calling me to ask why I’m leaving. Every single time, I tell them I’ve moved and want to cancel. Eve…

ProductReview.com.au — internet-service-providers

I have sent four follow-up emails in the last week alone demanding a simple cancellation confirmation email, and they are completely ignoring them. If you want a provider that provides a shaky connection and then holds y…

ProductReview.com.au — internet-service-providers
Trend

Signal volume, last 8 weeks

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More in connectivity
76
Why can't Australians rely on triple-zero emergency calls staying connected during a telco network outage?
60
Why can't Australians get the fast, reliable broadband speeds they were promised from the NBN?
57
Why can't essential services (trains, Eftpos, EV charging) keep running when a single telco like Telstra has a nationwide outage?
56
Why can't ISPs resolve technical faults promptly instead of leaving customers without a working connection for weeks and forcing them to escalate to the TIO?
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