Why can't banks unfreeze accounts and offer accessible processes so customers with health issues or disabilities can access their own money?

“She then asked whether I can fill in the form, when I had clearly stated earlier that I could not. I again told her no, I cannot.”

“Despite explaining my circumstances, I was not given access to any of my own money, not even enough to cover my rent payment. While I understand banks may need to conduct reviews, I was disappointed that no practical sol…”

“I was unsatisfied with this response, so I requested to close my account. I was transferred through to the cards team (waited on hold again) and then was advised they were unable to close my account unless I completed an…”